If you have a Ads Diagnostic Tool message to contact Google, how do you do so? A lot of users find their way to the AdWords Help Forum, which is a user to user help forum, not part of Google Customer Service. Posting account details and problem descriptions is a security risk. So just where do you find the form that lets you email Google Customer Service?

Up in the upper right of the old AdWords 2 User Interface is a “Contact Us” link:

You can also find it at the bottom of each page of the AdWords User Interface, in both the new and old interfaces:

We recommend using the New AdWords User Interface (AdWords3 User Interface) – there are useful pieces of information in that interface that are not in the older interface.

Click On “Contact Us” – What Next?

On the next form – “Can’t See My Adverts”:

On the next form, look for “What Should I Do…” and click it:

Then find a link to contact Google:

You now get the start of a form process:

In the ‘Can’t See My Ad’ form, select the type – usually the first row, “Google Search And Search partners” is right:

At last – the form:

You’d think that since Google is asking you to contact them, it’d be easier… There are a few other variations to reach this form, but if you see something substantially different – that’s probably not what you should be looking for!

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