AdWords Help Experts rated "Influential" by Topsy
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Posted by: Kim Clinkunbroomer, GAP
Owner of Clinks Web Service & AdWordsPI in Chicago, Illinois
Twitter: Kim Clink on Twitter – AWHE on Twitter
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I’m having some serious problems with Adwords – and while I have ALWAYS applauded Google – I think that Adwords allowed my campaign to fall through the cracks – and now I’ve learned that getting a REFUND for a PREPAID amount takes 3-4 weeks! Which is absolutely unequivocally unprofessional and unacceptable.
Perhaps you cannot do anything about Adwords – and the lack of customer service, and lack of ease of use – but I had to say something… Because this is insane, beyond a reasonable doubt – and leaves Adwords to “APPEAR” to be semi-crooked and almost to the point of theft.
Please see this particular forum post – to see what I am complaining about:
http://www.google.com/support/forum/p/AdWords/thread?tid=780f21c66d69d444&hl=en
And if there is ANYTHING you can possibly do to help Google Adwords become an upstanding Advertising agency, instead of what it is slowly becoming – I would sincerely appreciate it.
Hi WagerWitch,
We have little or no influence over Google. And some of us are not happy with Google’s relationship with at least part of their marketplace.
During the last quarter I heard reports they purged 5% of their advertisers, cut support, and increased profits.
In other words – if you don’t like it, good riddance. (my projection of a corporate attitude)
I don’t like it, but having built an agency specializing in AdWords – I am learning to live with Google’s peculiar (and often maddening) take on Customer and Public relations. Relationship by algorithm it seems sometimes.
Whether Google’s actions are wise, fair. moral, good business, etc are other questions.
They certainly are not answerable to us humble AdWords Help Experts. So far I don’t think they are answerable to anyone.
-T
But…..
What influence we have, has been greatly increased by Kim’s hard work and outreach.
-T