A newly identify technical issue has been reported in AdWords.  Some customers appear to be unable to add their billing information which will prevent their account from going active.

Advertisers will need to sit tight while Google works hard to repair this issue.  I am sure this one got their attention immediately

Advertisers Can not Enter Billing Info - Their ads will not run until this issue is repaired by Google.

If you have encountered this issue please report it on the AdWords Known Issues Page.

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Posted by: Kim Clinkunbroomer, GAP

Owner of Clinks Web Service & AdWordsPI in Chicago, Illinois

Twitter: Kim Clink on Twitter – AWHE on Twitter

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Don’t use AdWords Editor to Edit Promoted Video Ads

Recently Reported on Google’s Known Issues page is a problem with AdWords Editor and Video Ads.  Google states that Apparently editing video ads through AdWords Editor results in ’system issues’.

Editor Bug: Don't Use AdWords Editor to Change Promoted Video Ads

Google is working to fix the issue and in the meantime suggests editing through Display Ad Builder until the issue is repaired.

If you are having this issue Report it to Google on their known issues page.

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Posted by: Kim Clinkunbroomer, GAP

Owner of Clinks Web Service & AdWordsPI in Chicago, Illinois

Twitter: Kim Clink on Twitter – AWHE on Twitter

Another New Feature for AdWords?

I noticed a new link today in the AdWords User Interface labeled “Control Panel & Library”

Control Panel & Library

Unfortunately the page does not load correctly, instead loading an error message.

Loads Control Panel & Library Page with Error Message

Once this error message is dismissed the page continues to try to load data without success.  It looks like work in progress to me and I am sure Google will have this working soon.

It “seems” this feature will store exported reports in a library for future access.  This will put reports at AdWords members fingertips in the AdWords Interface.  This is only my assumption because the page does not load correctly.

I will ask Google for comment on this new feature and report back with details when they become available.

1/28/10 Update: Google Employee AdWordsProStephen was kind enough to share the following:

“The Control Panel and Library will be home to key cross-campaign settings like custom alert preferences and scheduled reports.”

Thanks AdWordsProStephen!

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Posted by: Kim Clinkunbroomer, GAP

Owner of Clinks Web Service & AdWordsPI in Chicago, Illinois

Twitter: Kim Clink on Twitter – AWHE on Twitter

Google recently added a new section to their ‘Known Issues’ page in the AdWords Help Center:  Recently Reported Issues. This section currently reports problems that Google is aware of and working hard to fix.

Currently listed on the Recently Reported Issues section is: You cannot cancel your adwords account?

The fact that Google acknowledges and is working on this issue will come to a big relief to AdWords advertisers who were unable to cancel their pre-pay accounts and receive a refund.

If you have found yourself unable to cancel your account you can report it on the Known Issues page.

Updates to Google AdWords Known Issues Page

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Posted by: Kim Clinkunbroomer, GAP

Owner of Clinks Web Service & AdWordsPI in Chicago, Illinois

Twitter: Kim Clink on Twitter – AWHE on Twitter

Subscribe: RSS Feeds