Archive for the ‘Click Fraud’ category

Are Parked Domains Search Advertising?

February 18th, 2009

Many AdWords advertisers don’t realize their campaigns are opted into the AdSense for Domains program, by default.  This program distributes AdWords ads onto parked domains.  The primary content on these sites are the ads.  Are these sites classified by Google as content or search sites?  Do they exist on the content network or the search network?  Both, in fact:

Now, parked domain sites offer ads that can be relevant to a user’s search query. Some parked domain sites also include a search box, which allows users to further refine their search. Depending on the design of the site, a parked domain site will be classified as either a search site or a content site. That means your ads may show on parked domain sites if your campaign is opted in to the search or content networks.

That last sentence is important.  Most advertisers opting out of the content network expect to be engaging in search advertising.  Are parked domains search advertising?  Does the presence of a search box on a parked domain really qualify that domain to be considered part of the search network?  In theory, parked domains could perform better than search advertising (there are no organic search results to compete with) if the domain name is equivalent to a search.  Unfortunately, many of the sites in the AdSense for Domains program which are classified as search do not meet this criteria.  Instead, they are contextual in nature and should remain on the content network.

Perhaps a specific example will help illustrate this point. People who are told to visit the InfoPass site often end up at infopass.com (a parked domain) instead of the infopass.uscis.gov site.  They go to the InfoPass site to schedule an appointment with an immigration officer.  Look what they see when they arrive at the infopass.com parked domain:

infopass parked domain

infopass parked domain

Notice the first link? It says Appointment Scheduler.  Naturally, the end user who is expecting to make an appointment on the InfoPass site is going to click that link.  That’s when they see a page of Google ads:

ads on parked domain

ads on parked domain

The end user then clicks on an ad, expecting to schedule an appointment.  Instead, they end up wasting time and advertiser dollars.  Is this a good experience for the end user?  No. Isn’t that Google’s overarching goal – to help the end user find what they’re seeking?  Is this effective search advertising for the AdWords advertisers?  No!  They lose dollars per click on traffic that never has a chance of converting.

In fact, from the advertiser perspective, this is click fraud.  That’s how this specific example was discovered.  A company advertising appointment scheduling software suspected click fraud.  This parked domain traffic on the search network was the culprit.  When did a search occur?  Typing infopass into a web browser is close to a search.  But beyond that, the end user clicked on a contextual link that said appointment scheduler.  Whether fraudulent or not, this is NOT search advertising.  That’s the point.

This could, perhaps, be considered contextual advertising.  Despite the presence of a search box on the site, this parked domain should not have been classified as eligible for the search network.  It should be isolated to the AdWords content network – or else banned from the Google ad networks entirely.  Because of the way the AdSense for Domains program has been implemented by Google, it’s up to advertisers to avoid the risk of this non-search traffic originating from the search network.  For this reason, an AdWords campaign that is opted into the search network but not the content network should also be opted out of AdSense for Domains.  That can be done via the Site and Category Exclusion Tool:

site exclusion tool

Yes, even though that tool is designed for the content network, it does apply to the search network in the case of parked domains.  Click on the Page Types tab and check the box where it says Parked domains.  This should be standard procedure when building a new search advertising campaign.  (For more information on how to configure a new ad campaign, see Jeremy’s video post.)

Bottom line: Parked domains, as implemented by Google, are not search advertising.  It’s up to advertisers to opt out.

Unexpected AdWords Spending Increases

December 4th, 2008

You may find that your AdWords account shows increases and decreases in spending. Both are worrying. This article is about the likely causes of unexpected increases in spending and what you can and should do about it.

Do Not Click On Links In Emails About AdWords

If You Need To Check AdWords, Type The URL Directly In The Browser Bat

https://adwords.google.com/

The main causes for sudden increases in spending are that you have told Google to optimise on your behalf, or a news item is unexpectedly sending people to search, or there’s a seasonality, or that adverts stuck in editorial review have been released, or that your account is subject to either click fraud or theft.

Have You Recently Told Google To Manage Your Spending?

There are a variety of ways to manage your account. Google offers you the choice of using their own bid management tools to optimise conversions, or to spend to a budgeted amount. If you recall seeing screens offering you help in optimising your budget or your cost per acquisition – you may have told Google to spend on your behalf. We will be offering an article about Bid Optimisation and the effects.

News Explodes Search

Every so often, some news item will provoke a lot of search on a previously quiet keyword. Look for patterns of suddenly high impression rate keywords, which may decline almost as abruptly. We’ve seen cases where a single TV show can provoke an entire months normal spend in a few hours – if the search query is spot on for an unusual term mentioned in the news.

Seasonality

“Stop Smoking” resolutions and campaigns focus on the last week or so of the year, and the first few weeks of the year. Outside that period, the search volume is much, much smaller. Consider whether you have something similar (“Thanksgiving meals”, “turkey dinners”?).

Adverts Released From Editorial Review

If you have recently started your account, or you have recently changed advertisements, you will have triggered “Editorial Reviews”. Your adverts will not run, or will only run slowly while they are under review. When the review is satisfactorily completed, your adverts will be released for full running. This can result in a factor of ten increase in daily spend, or even more under some conditions

Click Fraud

You might sometimes see otherwise unexplained increases in impressions and clicks. This does not mean that you have click fraud. It may be as simple as a local news item triggering searches, that you aren’t aware of.

Theft

If you think you’ve turned off advertising, but suddenly start seeing bills, or if you see marked increases but can’t identify the causes, you may be suffering from theft – or you simply don’t know where to look to see the spending. We have some articles covering “where’s my spending going?”. Before you assume theft, just make sure that are looking at all the data!

If you find new campaigns, adgroups, adverts and keywords sending visitors to sites you don’t recognise – your account has been compromised and you should take immediate action. See the article “What Do I When I Find An AdWords Thief?”

Professional Assistance

AdWords Help Experts have access to Google help, and experience in handling and diagnosing problems. If you are uncertain or want a second opinion, or if you’d like someone else to handle the problem on your behalf, please do contact one of the experts here. Fees to investigate and accelerate results are usually in the range of ten to thirty US Dollars; setting up replacement advertising may be more expensive depending on the complexity you need. Some of us also offer services for monitoring our client accounts for problems.