Archive for the ‘Campaigns’ category

AdWords Keyword Matching Options

January 12th, 2010

Understanding AdWords Keyword Matching Options

AdWords offers several keyword matching options.  These keyword matching options allow you greater control over what search queries result in your ads appearing.  The article below explains keyword match types and what you as an advertiser can do to get the most out of your keywords, control your costs and maintain your AdWords account quality.

The Types of Keyword Matching Options are:

1.  Broad – allows other keywords to be included or relevant keywords (as deemed by Google) to be substituted.  Disneyland vacation = Disneyland park tickets

2.  “Phrase” – allows the keyword to be shown in the phrase order i.e. “red shoes” with terms before or after the phrase.  ”red shoes” can = “girls ‘red shoes’ size 3″

3.  [Exact] – allows your ads to show only on the exact keyword specified.  [banana nut bread recipe] = [banana nut bread recipe]

4.  –Negative – will restrict your ads from appearing for the –negative keyword. i.e. “red shoes” with a negative –kids prevents the ads from appearing for “kids red shoes”.  Negative Keywords can be included in Broad, Phrase and Exact Match Types.

As explained above, Broad Match keywords are extremely flexible.  ”Phrase Match” will tighten down the keywords further by keeping your phrase in-tact and [Exact Match] is the most restrictive keyword match type because it will only allow your ads to be served if the search query exactly matches the search query.  While exact match may sound ideal, many advertisers find it difficult to work specifically with exact match keywords because it is difficult to think of each and every search query that their potential customers will use.  The possibility of missing out of potential traffic makes phrase and broad match keywords valuable. While broad and phrase allow the potential to appear for search queries that are not relevant to your products or service there is a way to combat that with the use of Negative Keywords.

How do I know when my ads are appearing for irrelevant search queries and who do I identify negative keywords to add?

Run and analyze the Search Query Report from your Reports Center. This report will provide you with the search queries that resulted in your ads being clicked.  You can use this report to identify keywords that are irrelevant as well as use it to find new keywords to add to your account.

Here is an example:

Your Keyword: dance shoes

Search Query Report identifies a click for: ballroom dancing shoes

So, you have identified through your Search Query Report that you are appearing under the search query ‘ballroom dancing shoes’ but you do not sell ‘ballroom dancing’ shoes.  In this case adding a negative keyword -ballroom will prevent your ads from appearing when the word ‘ballroom’ is included. Learn more about  How Negative Keywords can have a Positive Impact and how to add negative keywords to your account.

I have identified irrelevant search queries, now what do I do to prevent my ads from appearing next time?

Add negative keywords or change your match option to a more restrictive match type.  Changing your match type is not always an option because it can often lower your traffic too much.  This is where negative keyword are so helpful.  Negative keywords will prevent your ads from appearing for irrelevant searches.

The various keyword matching options allow advertisers to create an effective keyword list.  Learn more about how “Negative Keywords can have a Positive Effect on your Bottom Line”.

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Kim Clinkunbroomer, GAP

Posted by: Kim Clinkunbroomer, GAP

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Owner of Clinks Web Service & AdWordsPI in Chicago, Illinois

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AdWords Negative Keywords = Positive Effect on your Bottom Line

January 12th, 2010

Negative Keywords

Negative = Positive

Negative = Positive

If your keyword list contains broad or phrase match keywords then negative keywords are most often a must. Negative keywords prevent your ads from appearing and potentially receiving clicks from search queries that are not relevant to your product or service. Suppressing impressions (and clicks) from irrelevant search queries will improve your CTR and quality score and allow your keyword list to work harder to bring qualified prospects to your website.

AdWords Offers the Following Negative Match types:

Negative Broad MatchedTo create a standard negative keyword, insert a minus sign before a keyword and add it to your ad group or campaign.

Example: -free download

Adding this negative keyword to your account would prevent your ads from showing on any search queries containing the terms free and download Your ads still have the potential to appear for variations of these terms. Your ads will also still show on search queries that only contain one of the terms.

For example, the search queries software download and free software could trigger your ads, while free software download will not.

Negative “Phrase” Matched - To create a negative phrase matched keyword surround the term with quotation marks.

Example: -”free download

Adding this keyword the system wouldn’t let any search query containing the phrase free download trigger your ads. The search query free download accounting software would not trigger your ads. However, your ads could possibly show on the search query download accounting software or free accounting software.

Negative [Exact] Matched – To create a negative exact matched keyword surround the term with brackets

Example: -[free download]

This negative keyword would only prevent your ads from showing on the search query free download. Search queries such as free accounting software download and free software could still trigger your ads.

It is suggested to add relevant variations of your negative keywords, including both the singular and plural forms. Learn to add effective negative keywords to your ad group or campaign.

Now that we have some familiarity with negative keyword match types the next question is how do we identify negatives to add to the account? AdWords offers two tools to identify negative keywords.

1. search query report.

The search query report is a very helpful report to identifying negative keywords. This report will show advertisers what the actual query was that resulted in their ads being served. You can use this report to identify negative keyword to add to your account.

2. Keyword Tool.

The keyword tool can be used to identify negative keywords.

Watch this Video

Adding Negative keywords is easy. They can be added at the campaign level to cover all adgroups or at the ad group level if the negative keywords are specific to one category.

Research your Search Query Reports regularly to identify negative keywords. Negative keywords will improve your CTR and preserve your budget by showing your ads to only the best prospects for business.

……….

Kim Clinkunbroomer, GAP

Posted by: Kim Clinkunbroomer, GAP

Get to know more About Kim

Owner of Clinks Web ServiceAdWordsPI in Chicago, Illinois

Connect With Kim Online:   Social Media/YouTube Channel/Websites

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AdWords Pro Stephen on AdWords Features: Expanded matches to earlier queries.

December 19th, 2009

Today in the AdWords Help Forum AdWords Pro Stephen shared a great tip for advertisers who see the wrong ad groups ad text appearing for search queries.

Stephen explained that Google uses what he referred to an an advanced form of expanded matching“, Googles documentation refers to it as an “enhancement of broad match”.  Stephen explained this feature as an ad being triggered based on a related previous search query.

Stephen explained the feature…
“[snip]…in this instance, the advertiser had a single AdWords Campaign with two different Ad Groups. Let’s say that one ad used the keyword ’spacely sprockets’ and the other ad used the keyword ‘cogswell cogs.’ When the advertiser searched on the term ‘cogs,’ the ad for ’spacely sprockets’ showed rather than the ‘cogswell cogs’ ad that they expected to see.

We knew that it wasn’t an issue of targeting or Daily Budget because both Ad Groups were in a single campaign and shared the same settings and budget. Likewise, the Ads Diagnostic tool indicated that the keyword ‘cogswell cogs’ was showing, as did the Ads Preview page. Finally, we ran a Search Query report and found that searches for ‘cogs’ were triggering the keyword ’spacely sprockets’ based on previous queries.

The AdWords system had determined that ‘cogs’ was a valid expanded match for ’spacely sprockets’, and because the keyword ’spacely sprockets’ had a higher Ad Rank than ‘cogswell cogs,’ it was eligible to show.

This seems a little backward, but its really no different than any other expanded match. Had the ‘cogswell cogs’ Ad Group contained the keyword ‘cogs,’ it would have matched the query more closely and that ad would have triggered, but from the system’s point of view an expansion is an expansion, and neither ‘cogswell cogs’ nor ’spacely sprockets’ matched the query exactly.”

What does this mean for advertisers?  it means that advertisers should closely watch their search query reports.  Set your reports to show the ad variation that appears with the query.

Show Ad Variation with Search Query

Show Ad Variation with Search Query

Advertisers may find that the wrong ads are appearing for search queries.
Search Query Performance Report - Check queries against ad text shown

Search Query Performance Report - Check queries against ad text shown

Can advertisers do anything to prevent this?

Stephen recommends:

“[snip]… Because the advertiser had specific landing pages for each Ad Group, it was important to them that the query “cogs” trigger the “cogswell cogs” Ad Group, so I recommended that they add the specific term ‘cogs’ as a keyword. Another option would have been to add it as a negative keyword in the ’spacely sprockets’ Ad Group, but it’s not guaranteed that the keyword ‘cogswell cogs’ would have expanded to match the query ‘cogs.’ Of course, changing the matching option of the existing keyword to exact match would have kept the ad from showing for the previous query, but it would also have prevented it from showing in other circumstances.”

So, there is a ‘fix’ for this but I still see a potential problem for many advertisers who can barely keep up with the basic features of adwords.  This feature makes the search query report more important than ever to make sure advertisers are getting the best possible performance for their accounts.

A special Thanks to Stephen for sharing this info with us – Read AdWords Pro Stephen’s Full Tip Post from the AdWords Help Forum.

Posted by: Kim Clinkunbroomer, GAP

Default Distribution Design Deficiency

December 12th, 2009

I’m noticing quite a few questions in Google’s AdWords Help forum where advertisers are confused that their keyword clicks don’t add up to the total clicks.  The confusion is a result of not knowing their ad campaigns are opted into the content network (by default).  Those content network clicks don’t correlate to keywords in an ad group.

Researching this problem made me realize the new AdWords interface has a poor design regarding the campaign default settings for network distribution:

Default Network Distribution Settings

Default Network Distribution Settings

Recommended for new advertisers?!  No, this is NOT recommended for new advertisers.  Most new advertisers aren’t aware that AdWords includes contextual advertising as well as search advertising.  They’re better off getting their feet wet with search advertising only.  A better recommended setting is to choose to opt out of the content network:

Better Network Distribution Choice: +Search -Content

Better Network Distribution Choice: +Search -Content

Later, after developing a solid foundation of search advertising experience, an advertiser could come back and build a new campaign designed for the content advertising audience.  Even people at Google recommend separating search and content campaigns:

Google Employee Recommends Separating Search & Content Ads

Google Employee Recommends Separating Search & Content Ads

Source: Content Network Tip Photo Album

AdWords Removes In-Line Keyword Bidding (Max CPC column) from User Interface Default Settings?

October 1st, 2009

Missing Your Keyword Max CPC column?

A member in the AdWords Help Forum brought to my attention today that the in-line bidding keyword bidding a.k.a. Max CPC column is missing from the keywords section on Adwords.  I went straight into several client accounts and sure enough, it’s gone.

Where is the MAX CPC column?

Where is the MAX CPC Column?

After some looking around I found that if you visit the Filter and Views button the option to have the MAX CPC show is located there.

Customizing Columns with Filters & Views

Customizing Columns with Filters & Views

Now I am able to see and most importantly EDIT the Max CPC for individual keywords.

I am pondering why Google would do this.  Seems like a great way to cause some confusion.

Additionally, while looking into this issue I noticed another new item, at least new to me. In investigating the issue I selected several keywords and then went to the edit button and Table Edit.

There I found must be a fairly new feature, but it is not active in my accounts.

New Feature to Prefill all Bids to First Page Bid Estimates?

New Feature to Prefill all Bids to First Page Bid Estimates?

Is this to alleviate the dreaded “below first page bid estimate” issue?

Update: Google’s AdWordsPro Stephen posted in the forum with the following statement: “[...] there was a technical issue with the AdWords UI this morning. We introduced a change that accidentally pushed some of the stats columns out of the right place and caused another issue with column customization. We reverted that change for now, so it shouldn’t be a problem anymore.”

Good to know and thanks Stephen for the update!

Posted by: Kim Clinkunbroomer, GAP, AdWords TC

What Is Your Conversion Value?

September 6th, 2009

The ultimate metric on which to to base decisions regarding the redistribution of your advertising budget is Return-On-Ad-Spend, or ROAS, which necessitates the activation of conversion tracking and the input of conversion values. However, a recent survey by a leading PPC agency found that approximately 50% of SMB advertisers were not tracking their conversions. What’s even more striking, the lion’s share of account holders who did activate conversion tracking set their conversion value to $1 which is the default setting in Google AdWords. Such wrong entries result in the wrong ROAS values which in turn may lead to the wrong decisions and harm your bottom line.   

Below, we would like to illustrate by means of a simple numerical example, the importance of setting the right conversion values versus failing to specify them or posting the wrong ones. Our PPC hero is a plumber who created 2 accounts to market his services. His Google account is geo-targeted at a suburban residential area while his Yahoo account is aimed at a newly built housing estate. A conversion, or order, through the Google account brings him $250 in profits while through Yahoo only $80. These numbers represent his corresponding conversion values. His advertising budget is approximately $100 per week. 

The rows in the below table are colored in red, blue or green. The colors symbolize 3 basic scenarios: he initially set the wrong data (red), set no data (blue), or set the right data (green), relative to his corresponding conversion values.

 

Account

     Clicks

 Avg CPC

      Conv

     Value

      Total

     ROAS

 

 

 

 

 

 

 

Google

140

0.5

10

1

10

0.14

Yahoo

74

0.4

5

1

5

0.17

Google

140

0.5

10

 

 

 

Yahoo

74

0.4

5

 

 

 

Google

140

0.5

10

250

2500

35.71

Yahoo

74

0.4

5

80

400

13.51

x

x

x

x

x

x

x

Yahoo

250

0.4

17

80

1360

13.60

G + Y

214

0.46

15

193

2900

29.46

Google

200

0.5

14

250

3500

35.00

Legend:   the wrong entries, missing entries, the right entries

 

In the above table, performance numbers are in normal font while input data is in bold and calculated values in italics. The columns are as follows: Account, Clicks, Average CPC, Number of Conversions, Conversion Value, Total Value of Conversions (Number of Conversions * Conversion Value), and ROAS.

Above the partition line (xxx…) are the “past” week’s data and beneath it the “next” week’s values. The partition line itself symbolizes the process of decision making.

Below the partition line, we entered the right conversion values for each color, so that the profitability of the decision could be measured. “Next” week’s data are calculated based on the reasonable working assumption that CTR as well as Conversion Rate remain unchanged and the weekly budget can be depleted.  

RED SCENARIO: The lowest red row is the result of the decision that the advertiser redistributed all its funds to Yahoo since after the first week the red Yahoo ROAS seemed to be the higher one. (0.17)

BLUE SCENARIO: The upper 2 blue rows are incomplete because this is the scenario in which the advertiser did not post his conversion values, as a result of which the Total and ROAS columns could not be calculated. Accordingly, no decision was made after the first week. Hence advertising went on as in the first week, just that we collapsed the 2 accounts into one G+Y row.

GREEN SCENARIO: The lowest green row is a result of the decision that the advertiser redistributed all his funds to Google since after the first week the green Google ROAS was the higher one (35.71).

FINDING: If the neutral “blue” scenario (G+Y) is taken as the basis for comparison, you may conclude that the wrong “red” decision resulted in a very huge 54% drop in ROAS while the right “green” one in a 19% increase.

CONCLUSION: All in all, if you fail to specify your conversion value you will probably miss out on improvements, while entering unrealistic data may lead to conclusions causing huge losses. Well, have you ever thought of setting your conversion value?

 

 

 

 

 

 

 

 

Included in AdWords Reports: Video & Interaction Data

June 3rd, 2009

Just noticed that Google has added two new sets of reporting features to the reports section.  This data is for video and image ads.

  1. Video Columns
  2. Interaction Columns
New Data Included in AdWords Reports

New Data Included in AdWords Reports

What great information!  To know how much of your video was played, to know if visitors almost clicked your video or image ad. Google is helping us to be a fly on the wall in our potential customers homes and offices.

Thanks Google!

Job Seekers Using AdWords – Are They Costing You Money?

May 29th, 2009

Due to the increase in unemployment I have seen an increasing trend in customers accounts.  Although many of my clients are not hiring they are receiving traffic from people desperately looking for employment.  It seems that this desperation had taken people from searching employment sites such as Monster, Career Builder, etc. to pounding the internet pavement going ”door to door” or “website to website” so to speak.   If you are not hiring then it is necessary to add negative keywords to your ad groups to prevent your ads from appearing when people are looking for employment.  

Say you are a plumber using broad or phrase match keywords.  Your broad match keyword ’plumber’ can allow your ads to appear for ‘plumber jobs’.  Your phrase match “Las Vegas plumber” can allow your ads to appear for “Las Vegas plumber jobs”. 

To avoid appearing to people looking for jobs add keywords such as -job, -jobs, -employment, -career, -careers.  Simply adding a – before a keyword makes it negative.  Why pay for people to visit your website looking for employment?

Refer to the following sources for info to identify negative keywords to add to your account.

  1. search query performance report
  2. web server logs
  3. Google Analytics

While the negative keywords will help combat the queries that include ‘jobs’, ‘career’, etc you may still receive traffic from people looking for ‘plumber companies’ without including the keyword job, career, etc.  If you still are receiving inquiries for employment then I suggest adding some text to your ads to let people know you are not hiring such as: not hiring, no employment opportunities, no jobs available, etc.

Changing Adverts – Where Do You Click?

March 15th, 2009

This screenshot shows the part of the screen with the link to click to change an advert. Click on where it says “edit” to change the advert. Note that this does two things:

  • It *DELETES* the current advert and *CREATES* a new advert
  • It adds the advert to the queue of adverts for Editorial Review – so it may not show for several days.

It is good practice to always run at least two adverts in each AdGroup, so you can progressively increase performance, without ever having a period of no advertising, caused by Editorial Review Delays.

AdWords - Where To Click To Change Advertisements.

AdWords - Where To Click To Change Advertisements.

Requesting A Google Campaign Optimisation

March 15th, 2009

Google does offer campaign optimisations. This article is not about how good the optimisations are, merely about where you request one. It’s a holder for a screenshot of the view when you are in a campaign, in the Standard Edition (AdWords 2 UI):

Click This Link To Request A Campaign Optimisation

Click This Link To Request A Campaign Optimisation