Archive for the ‘Campaigns’ category

Even Norton Needs Negative Keywords

March 12th, 2010

Looking for some ‘free polling software’ today and I found an ‘AdWords Blooper’.

Norton Needs Negatives

Norton Anti Virus showing for "free polling software"

Norton (Norton Antivirus) has an ad being served for the search query “free polling software” but Norton does not offer polling software.

This is a great example of the importance of Negative Keywords.  If Norton is appearing #4 then I am sure this is not the first time they appeared in error, maybe it is some strange marketing tatic, but I doubt it.  I think it is just a simple case of a broad match keyword gone haywire.

How Could this Happen?

This happens when advertisers use broad or “phrase” match keywords because these types of keyword matching options will allow for the keyword to ‘expand’ to other relevant keywords.  For instance ‘ballet shoes’ could expand to ‘red ballet shoes’, ‘mens ballet shoes’, ‘adult ballet shoes’, ‘used ballet shoes’, ‘size 13 ballet shoes’ and many others.

Why Should Norton Care?

Two reasons:

  • first they are receiving impressions for search queries that are irrelevant to their product which lowers their CTR and diminishes quality.
  • Second, people may actually be curious enough to click on their ads costing Norton needless expense.  When I saw the name Norton on the results page I was instantly intrigued thinking that Norton offered some kind of free polling software.  I would be more than happy to go with a trusted name like Norton…however they do not offer polling software – only virus protection on the landing page.

What Can Norton do to Prevent This from Happening Again?

Simply add a negative keyword -polling, to the campaign level and it would help prevent the ads from appearing anytime ‘polling’ is included in the search query.

How can you make sure this does not happen to you?

Run a Search Query Performance Report regularly to identify negative keywords to add to your account.  It is also a great source of identifying and adding new keywords.

Search Query

Running a Search Query Performance Report

Special Note: The purpose of this article was not to pick on anyone managing Norton’s account.  This happens to the best of us, maybe the account is new, maybe they added a new keyword that they have not reviewed yet.  The point of the blog post is Negative Keywords are important and it is important to stay on-top of discovering and adding them to your account, it is a never ending process.
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Article by:  +Kim ClinkunbroomerClinks Web Service  a  Google AdWords Partner Company

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AdWords Keyword Matching Options

January 12th, 2010

Understanding AdWords Keyword Matching Options

AdWords offers several keyword matching options.  These keyword matching options allow you greater control over what search queries result in your ads appearing.  The article below explains keyword match types and what you as an advertiser can do to get the most out of your keywords, control your costs and maintain your AdWords account quality.

The Types of Keyword Matching Options are:

1.  Broad – allows other keywords to be included or relevant keywords (as deemed by Google) to be substituted.  Disneyland vacation = Disneyland park tickets

2.  “Phrase” – allows the keyword to be shown in the phrase order i.e. “red shoes” with terms before or after the phrase.  ”red shoes” can = “girls ‘red shoes’ size 3″

3.  [Exact] – allows your ads to show only on the exact keyword specified.  [banana nut bread recipe] = [banana nut bread recipe]

4.  –Negative – will restrict your ads from appearing for the –negative keyword. i.e. “red shoes” with a negative –kids prevents the ads from appearing for “kids red shoes”.  Negative Keywords can be included in Broad, Phrase and Exact Match Types.

As explained above, Broad Match keywords are extremely flexible.  ”Phrase Match” will tighten down the keywords further by keeping your phrase in-tact and [Exact Match] is the most restrictive keyword match type because it will only allow your ads to be served if the search query exactly matches the search query.  While exact match may sound ideal, many advertisers find it difficult to work specifically with exact match keywords because it is difficult to think of each and every search query that their potential customers will use.  The possibility of missing out of potential traffic makes phrase and broad match keywords valuable. While broad and phrase allow the potential to appear for search queries that are not relevant to your products or service there is a way to combat that with the use of Negative Keywords.

How do I know when my ads are appearing for irrelevant search queries and who do I identify negative keywords to add?

Run and analyze the Search Query Report from your Reports Center. This report will provide you with the search queries that resulted in your ads being clicked.  You can use this report to identify keywords that are irrelevant as well as use it to find new keywords to add to your account.

Here is an example:

Your Keyword: dance shoes

Search Query Report identifies a click for: ballroom dancing shoes

So, you have identified through your Search Query Report that you are appearing under the search query ‘ballroom dancing shoes’ but you do not sell ‘ballroom dancing’ shoes.  In this case adding a negative keyword -ballroom will prevent your ads from appearing when the word ‘ballroom’ is included. Learn more about  How Negative Keywords can have a Positive Impact and how to add negative keywords to your account.

I have identified irrelevant search queries, now what do I do to prevent my ads from appearing next time?

Add negative keywords or change your match option to a more restrictive match type.  Changing your match type is not always an option because it can often lower your traffic too much.  This is where negative keyword are so helpful.  Negative keywords will prevent your ads from appearing for irrelevant searches.

The various keyword matching options allow advertisers to create an effective keyword list.  Learn more about how “Negative Keywords can have a Positive Effect on your Bottom Line”.

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Article by:  +Kim ClinkunbroomerClinks Web Service  a  Google AdWords Partner Company

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AdWords Negative Keywords = Positive Effect on your Bottom Line

January 12th, 2010

Negative Keywords

Negative = Positive

Negative = Positive

If your keyword list contains broad or phrase match keywords then negative keywords are most often a must. Negative keywords prevent your ads from appearing and potentially receiving clicks from search queries that are not relevant to your product or service. Suppressing impressions (and clicks) from irrelevant search queries will improve your CTR and quality score and allow your keyword list to work harder to bring qualified prospects to your website.

AdWords Offers the Following Negative Match types:

Negative Broad MatchedTo create a standard negative keyword, insert a minus sign before a keyword and add it to your ad group or campaign.

Example: -free download

Adding this negative keyword to your account would prevent your ads from showing on any search queries containing the terms free and download Your ads still have the potential to appear for variations of these terms. Your ads will also still show on search queries that only contain one of the terms.

For example, the search queries software download and free software could trigger your ads, while free software download will not.

Negative “Phrase” Matched - To create a negative phrase matched keyword surround the term with quotation marks.

Example: -”free download

Adding this keyword the system wouldn’t let any search query containing the phrase free download trigger your ads. The search query free download accounting software would not trigger your ads. However, your ads could possibly show on the search query download accounting software or free accounting software.

Negative [Exact] Matched – To create a negative exact matched keyword surround the term with brackets

Example: -[free download]

This negative keyword would only prevent your ads from showing on the search query free download. Search queries such as free accounting software download and free software could still trigger your ads.

It is suggested to add relevant variations of your negative keywords, including both the singular and plural forms. Learn to add effective negative keywords to your ad group or campaign.

Now that we have some familiarity with negative keyword match types the next question is how do we identify negatives to add to the account? AdWords offers two tools to identify negative keywords.

1. search query report.

The search query report is a very helpful report to identifying negative keywords. This report will show advertisers what the actual query was that resulted in their ads being served. You can use this report to identify negative keyword to add to your account.

2. Keyword Tool.

The keyword tool can be used to identify negative keywords.

Select and include your negative keyword.

Adding Negative keywords is easy. They can be added at the campaign level to cover all adgroups or at the ad group level if the negative keywords are specific to one category.   Google has even recently added the ability to create negative keyword lists so that advertisers can easily create master keyword lists that can be attached to adgroups or campaigns.

Research your Search Query Reports regularly to identify negative keywords. Negative keywords will improve your CTR and preserve your budget by showing your ads to only the best prospects for business.

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Article by:  +Kim ClinkunbroomerClinks Web Service  a  Google AdWords Partner Company

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AdWords Pro Stephen on AdWords Features: Expanded matches to earlier queries.

December 19th, 2009

Today in the AdWords Help Forum AdWords Pro Stephen shared a great tip for advertisers who see the wrong ad groups ad text appearing for search queries.

Stephen explained that Google uses what he referred to an an advanced form of expanded matching“, Googles documentation refers to it as an “enhancement of broad match”.  Stephen explained this feature as an ad being triggered based on a related previous search query.

Stephen explained the feature…
“[snip]…in this instance, the advertiser had a single AdWords Campaign with two different Ad Groups. Let’s say that one ad used the keyword ‘spacely sprockets’ and the other ad used the keyword ‘cogswell cogs.’ When the advertiser searched on the term ‘cogs,’ the ad for ‘spacely sprockets’ showed rather than the ‘cogswell cogs’ ad that they expected to see.

We knew that it wasn’t an issue of targeting or Daily Budget because both Ad Groups were in a single campaign and shared the same settings and budget. Likewise, the Ads Diagnostic tool indicated that the keyword ‘cogswell cogs’ was showing, as did the Ads Preview page. Finally, we ran a Search Query report and found that searches for ‘cogs’ were triggering the keyword ‘spacely sprockets’ based on previous queries.

The AdWords system had determined that ‘cogs’ was a valid expanded match for ‘spacely sprockets’, and because the keyword ‘spacely sprockets’ had a higher Ad Rank than ‘cogswell cogs,’ it was eligible to show.

This seems a little backward, but its really no different than any other expanded match. Had the ‘cogswell cogs’ Ad Group contained the keyword ‘cogs,’ it would have matched the query more closely and that ad would have triggered, but from the system’s point of view an expansion is an expansion, and neither ‘cogswell cogs’ nor ‘spacely sprockets’ matched the query exactly.”

What does this mean for advertisers?  it means that advertisers should closely watch their search query reports.  Set your reports to show the ad variation that appears with the query.

Show Ad Variation with Search Query

Show Ad Variation with Search Query

Advertisers may find that the wrong ads are appearing for search queries.
Search Query Performance Report - Check queries against ad text shown

Search Query Performance Report – Check queries against ad text shown

Can advertisers do anything to prevent this?

Stephen recommends:

“[snip]… Because the advertiser had specific landing pages for each Ad Group, it was important to them that the query “cogs” trigger the “cogswell cogs” Ad Group, so I recommended that they add the specific term ‘cogs’ as a keyword. Another option would have been to add it as a negative keyword in the ‘spacely sprockets’ Ad Group, but it’s not guaranteed that the keyword ‘cogswell cogs’ would have expanded to match the query ‘cogs.’ Of course, changing the matching option of the existing keyword to exact match would have kept the ad from showing for the previous query, but it would also have prevented it from showing in other circumstances.”

So, there is a ‘fix’ for this but I still see a potential problem for many advertisers who can barely keep up with the basic features of adwords.  This feature makes the search query report more important than ever to make sure advertisers are getting the best possible performance for their accounts.

A special Thanks to Stephen for sharing this info with us – Read AdWords Pro Stephen’s Full Tip Post from the AdWords Help Forum.

Article by:  +Kim ClinkunbroomerClinks Web Service  a  Google AdWords Partner Company

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Default Distribution Design Deficiency

December 12th, 2009

I’m noticing quite a few questions in Google’s AdWords Help forum where advertisers are confused that their keyword clicks don’t add up to the total clicks.  The confusion is a result of not knowing their ad campaigns are opted into the content network (by default).  Those content network clicks don’t correlate to keywords in an ad group.

Researching this problem made me realize the new AdWords interface has a poor design regarding the campaign default settings for network distribution:

Default Network Distribution Settings

Default Network Distribution Settings

Recommended for new advertisers?!  No, this is NOT recommended for new advertisers.  Most new advertisers aren’t aware that AdWords includes contextual advertising as well as search advertising.  They’re better off getting their feet wet with search advertising only.  A better recommended setting is to choose to opt out of the content network:

Better Network Distribution Choice: +Search -Content

Better Network Distribution Choice: +Search -Content

Later, after developing a solid foundation of search advertising experience, an advertiser could come back and build a new campaign designed for the content advertising audience.  Even people at Google recommend separating search and content campaigns:

Google Employee Recommends Separating Search & Content Ads

Google Employee Recommends Separating Search & Content Ads

Source: Content Network Tip Photo Album

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