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Important AdWords call metrics changes coming soon! Please read.

Dear AdWords Customer,

Since one or more of your AdWords campaigns has call metrics enabled, we wanted to notify you about important changes related to pricing and reporting that are planned to happen on or after May 16th.

New pricing for phone calls to Google forwarding numbers
We will begin charging $1.00 USD per manually dialed call completed to your Google forwarding numbers. These calls occur when potential customers who are using a desktop or laptop computer see your ad and dial the number shown.

Charges for calls from click-to-call ads on a high-end mobile device are not changing. Such calls continue to be charged as ordinary mobile search ad clicks. Learn more.

Reporting changes
Detailed call statistics, including call duration and origin area code, will be found on the Dimensions tab rather than the Campaigns tab (how to review reports on calls). And based on advertiser feedback, call summary reporting will be available at the ad group and campaign level.

What’s next
In the near future, calls to your Google forwarding number will be factored into Ad Rank calculations, which determine an ad’s position and cost per click. You’ll be able to influence your ad position by specifying a bid per call greater than $1.00 USD — similar to increasing your max CPC bid today.

We’ll contact you again in a few weeks to confirm the timing of these changes and provide any additional details. In the meantime, the latest FAQs for call metrics are available at the Help Center.

Sincerely,

The Google AdWords Team

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Article by:  +Kim Clinkunbroomer Clinks Web Service  a  Google AdWords Partner Company Subscribe: RSS Feeds  |  Follow me on Twitter

We reported here at AdWords Help Experts reported back in May 2010 that Google was had begun to show limited data for queries that did not result in a click but the data was very limited.

This week I have noticed a dramatic change to my search query reports and lots more zero click data.

This week I am seeing more data than ever in client accounts!  This is a huge help in identifying negative keywords.  I have not confirmed that Google has changed their reporting so if you see increases in your account reporting please comment!

Article by:  +Kim Clinkunbroomer Clinks Web Service  a  Google AdWords Partner Company Subscribe: RSS Feeds  |  Follow me on Twitter

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There are some extremely cool features under this button!

Advertisers can create Rules for the following:

1. Pause Keywords when…
2. Change max. CPC bids when…
3. Raise bids to first page CPC when…
4. Create Rules for Ads

Then all these rules can be managed under the final feature on the drop-down.

Let’s look at each feature!

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Pause Keywords when…

Pause Keywords when…

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This feature allows you to set a rules to have your account pause keywords that are not following certain requirements.

For instance I may want to pause keywords that are not meeting a certain conversion requirement.  The feature would also be handy for large scale changes like pausing all keywords that are under a specific CTR, or if you wanted to find and pause all broad match keywords use the Match Type metric.

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Change max. CPC bids when…

Change max. CPC bids when…

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Set rules to change your max. CPC bids when certain requirements are met.  For instance set a rule on Keyword A to increase the bid 5% when a keyword reaches a position worse than 3.  This feature has lots of possibilities.

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Raise bids to first page CPC when…

Raise bids to First Page CPC when….

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Another helpful feature under the Automate button is the ability to set rules for first page bid estimate bids.  If you were to find that an exact match type keyword performed better on the first page than it’s broad match version you can set the increase for exact match only.

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Create Rules for ads….

Apparently we can also set rules to pause or enable ad text under the Automate button.

.Pause ads when…

Pause ads when…

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and

Enable ads when…

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These features allow you to automatically pause or enable ads that meet certain requirements.  For instance say an ad was not reaching a certain conversion rate it can be automatically paused.

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Manage Rules >>

Manage Rules >>

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Manage your rules and view log files for all the rules you create.

In each section the rules can all have multiple requirements to get create a very specific set of criteria for your rules.

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One thing that I was a little disappointed to see was this messaging.

“Rules aren’t guaranteed to run in some cases, so we recommend regularly monitoring the reules you set up.”

"Rules aren't guaranteed to run in some cases, so we recommend regularly monitoring the reules you set up."

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Google’s “Learn More” help documentation reads:

In rare cases, a rule may not run or may contain errors. You can view the errors in the Logs table by clicking on Automate > Manage rules. Some reasons for errors are:

• Downtime: In some cases, you might have a rule scheduled to run when the system is down. In these cases, your changes can’t be made.
• Timeouts: Timeouts might happen if too many things are being evaluated in a rule (for example, all keywords in a large account). To avoid timeouts, we recommend that you use filters in the rule to narrow the elements affected by a given rule.
• Rule expiration: Once you create a rule, it will expire after one year. We’ll remind you when a rule is about to expire.

These errors will be recorded in the logs.

So there you have it.  This seems like an extremely helpful feature to help advertisers automate some of their work and likely a good place for discovery when reviewing log files to see the actions taken in the account.

Time will tell if this feature is reliable and useful for advertisers.

APPEND:  Search Engine Land posted this article with some very relevant points in opposition of the ‘automate’ feature which I think all advertisers should read.  http://searchengineland.com/googles-new-automated-rules-lets-you-shoot-your-eye-out-58297
Full documentation can be found in the AdWords Help Center.

Comments welcome.

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Article by:  +Kim Clinkunbroomer Clinks Web Service  a  Google AdWords Partner Company Subscribe: RSS Feeds  |  Follow me on Twitter

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Once the report loads you have the option to ‘add new keywords’ or ‘add as a negative’.

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The screenshot below shows the improvement  to the “Add as a Negative” feature.  We now have the ability to add at the campaign level which is super convenient.

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On the flip side Google seems to have done some minor improvements to the Add as a Keyword” function also.  I cant wait for the day see the ability to select a specific adgroup that we would like to add a keyword to.  It would be helpful when we catch queries that don’t belong in the group we are reviewing but instead would perform better in another.

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Article by:  +Kim Clinkunbroomer Clinks Web Service  a  Google AdWords Partner Company Subscribe: RSS Feeds  |  Follow me on Twitter